Ninewin Casino: Privacy Policy

At Ninewin Casino, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the collection and use of your data as described in this policy. We may update this policy periodically, so please review it regularly to stay informed about how we are protecting your information.

Your trust is paramount to us, and we take our responsibility to protect your privacy seriously. This policy outlines our practices in a transparent and clear manner, so you can be confident that your personal information is handled with the utmost care and security. If you have any questions or concerns about this policy, please do not hesitate to contact our dedicated support team.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect falls into a few categories:

Personal Identifiable Information (PII): This includes information you provide directly during registration, such as your full name, date of birth, address, email address, and phone number. We also collect copies of your identification documents (e.g., passport, driving licence) as part of our Know Your Customer (KYC) and age verification procedures.
Financial Information: We collect details related to your deposits and withdrawals, including your payment method, card type, and transaction history. We do not store your full payment card details; these are handled by our trusted payment processing partners.
Technical Information: When you use our website, we automatically collect data about your device and browsing activity. This includes your IP address, browser type, operating system, and a record of your visits, including the pages you view and the links you click. This information helps us to ensure the security of our platform and to diagnose and resolve technical issues.
Usage Data: We collect data on how you interact with our games and services, such as your game history, wagering patterns, and win/loss records. This data helps us to personalise your experience, offer relevant promotions, and fulfil our regulatory obligations related to responsible gaming.

2. How We Use Your Information

The information we collect is used for a variety of purposes, all aimed at providing a secure and enjoyable experience while complying with legal requirements. We use your data to:

Process your transactions and manage your account.
Verify your identity and age to prevent underage gambling and fraud.
Communicate with you about your account, including sending transaction confirmations and important updates.
Provide customer support and resolve your queries.
Personalise your gaming experience and offer tailored promotions.
Comply with our legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
Improve our website, services, and security.

3. Data Protection and Security

We implement robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We use advanced encryption technologies, firewalls, and secure servers to protect your information. Our team undergoes regular training on data protection best practices, and we perform regular audits to ensure our security protocols are up to date. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Your Rights

Under UK GDPR, you have several rights regarding your personal data. These rights include:

The Right to Access: You can request a copy of the personal data we hold about you.
The Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
The Right to Erasure: You can request that we delete your personal data in certain circumstances.
The Right to Restrict Processing: You can ask us to limit the way we use your data.
The Right to Data Portability: You can request to receive your data in a structured, commonly used format.
The Right to Object: You can object to our processing of your personal data for certain purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within the timeframes required by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyse website traffic, and provide targeted advertising. You have the option to accept or decline cookies. Please note that disabling cookies may affect the functionality of our website.

Cookie Type	Purpose	Example
Essential Cookies	Necessary for the website to function correctly.	Session cookies for login status.
Performance Cookies	Collect anonymous data to improve website performance.	Google Analytics for traffic analysis.
Functionality Cookies	Remember your preferences and choices.	Remembering your language or currency.